I can't access my Nomic instance
Nomic is hosted per-tenant: every customer has their own URL like <your-org>.drive.nomic.ai. Many "I can't log in" reports come down to being on the wrong tenant or missing a membership.
Step 1: Confirm you're on the right tenant URL
Each customer has a unique subdomain. Check with your admin or the email subject from your invite — the exact URL is in there. Common mistakes:
- Using
nomic.aiinstead of your tenant subdomain. - Returning to an old pilot URL after migrating to a permanent instance.
- Bookmarking the demo instance (
demo.drive.nomic.ai) instead of your own.
Step 2: Confirm your email is a member
If the tenant URL is correct but you see "You have no permitted organizations" after logging in, you authenticated successfully but you're not on the org's member list. Ask your admin to add you on the Members page. Self-signup is not enabled for customer tenants.
Step 3: Check SSO
If your company uses SSO with Nomic:
- Make sure you're signing in with the corporate identity provider, not a personal Google/email login.
- If a teammate set up SSO recently, log out of any old sessions and try again — your previous magic-link account may no longer be the canonical login.
Step 4: Pilot expirations
Pilot access is time-bound. If your pilot ended, your account is paused, not deleted. Reach out to your Nomic account contact to extend or convert to a permanent license.
Still stuck?
Send Nomic Support:
- The exact URL you're trying to reach.
- The email address you're logging in with.
- A screenshot of the error or screen you see after login.