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I can't access my Nomic instance

Nomic is hosted per-tenant: every customer has their own URL like <your-org>.drive.nomic.ai. Many "I can't log in" reports come down to being on the wrong tenant or missing a membership.

Step 1: Confirm you're on the right tenant URL​

Each customer has a unique subdomain. Check with your admin or the email subject from your invite — the exact URL is in there. Common mistakes:

  • Using nomic.ai instead of your tenant subdomain.
  • Returning to an old pilot URL after migrating to a permanent instance.
  • Bookmarking the demo instance (demo.drive.nomic.ai) instead of your own.

Step 2: Confirm your email is a member​

If the tenant URL is correct but you see "No permitted organizations" after logging in, you authenticated successfully but you're not on the org's member list. The most common cause is a pending invite: if you were recently invited, check your email and accept the invitation first — logging in before accepting lands you on this page. If you've already accepted, or weren't invited, ask your admin to add you on the Members page. Self-signup is not enabled for customer tenants.

Step 3: Check SSO​

If your company uses SSO with Nomic:

  • Make sure you're signing in with the corporate identity provider, not a personal Google/email login.
  • If a teammate set up SSO recently, log out of any old sessions and try again — your previous magic-link account may no longer be the canonical login.

Step 4: Pilot expirations​

Pilot access is time-bound. If your pilot ended, your account and past work are paused, not deleted.

You may still be able to sign in and review existing files, sessions, workflow outputs, and usage history. New AI actions, new workflow runs, additional file processing, and new member invites are blocked until the pilot is extended or converted to a permanent license.

Reach out to your Nomic account contact if you need more evaluation time, more seats for stakeholders to review past work, or a permanent license.

Still stuck?​

Send Nomic Support:

  • The exact URL you're trying to reach.
  • The email address you're logging in with.
  • A screenshot of the error or screen you see after login.