IT allowlisting and network access
Most teams can use Nomic from a standard browser with no special network setup. If your organization uses a restrictive firewall, proxy, VPN, SSL inspection tool, or email security gateway, share this checklist with your IT team before a kickoff or pilot.
Web access
Allow browser access over HTTPS (443) to:
- Your Nomic tenant, for example
<your-org>.drive.nomic.ai(Business and Enterprise) app.nomic.ai(Individual plan)docs.nomic.ai, if your users need access to the public docs
Nomic uses long-lived HTTPS connections while Assistant and workflows stream progress back to the browser. If responses appear to hang, stop mid-answer, or only update after a refresh, ask IT to confirm that proxies and browser security tools are not buffering or blocking streaming responses from your tenant.
Authentication email
If your organization uses email login codes or invite links, allow mail from:
no-reply@nomic.ai
If multiple users do not receive invites or login codes, the messages may be filtered before reaching individual inboxes. For larger rollouts, SSO is usually more reliable than email codes.
SSO
SSO is available on Business and Enterprise. If your organization uses SSO, confirm:
- Users are assigned to the Nomic application in your identity provider.
- The email address in the identity provider matches the email invited to Nomic.
- Users are signing in through your company identity provider, not a personal email flow.
Connected file systems
For integrations such as SharePoint, Egnyte, Autodesk Forma, or other file systems, users also need access to those systems. Nomic respects the source system's permissions and cannot show a user files they could not otherwise open.
If a connected system is behind a company network policy, confirm with your Nomic account team whether any additional integration-specific setup is required.
What to send Nomic Support
If login works but Assistant or workflows do not stream reliably, send:
- Your tenant URL
- Browser and operating system
- Whether the issue happens only on VPN, office Wi-Fi, or a managed device
- A screenshot of the frozen or delayed run
- The approximate time the issue happened
This helps separate product issues from network filtering or proxy behavior.