What Nomic can and cannot see
Nomic is designed to work with the files and context you choose to make available. It does not give users access to files they could not otherwise view.
What Nomic can see
Nomic can use:
- Files you upload directly
- Files synced from connected systems
- Files attached to a project, workflow, or conversation
- Metadata and permissions needed to make integrations work
- Workflow instructions and context files
The Nomic agent and workflows use the context available to the current user and task.
What Nomic cannot see
Nomic should not give a user access to:
- Files outside the selected sync scope
- Files the user cannot access in the source system
- Private files or sessions that have not been shared
- Projects where the user is not a member
- External systems that have not been connected
If a teammate sees different results, they may have different project access, source-system permissions, or attached context.
Customer data and model providers
Nomic does not use customer data to train general-purpose public models. Some AI work may use approved model providers, but customer data is handled under Nomic's data processing and retention controls.
If your organization has specific data handling requirements, ask your admin or Nomic account team which settings are enabled for your tenant. Individual plan accounts do not have tenant Admin settings.
Sharing a file with Nomic Support
For some parsing, indexing, or output-quality issues, Support may need to inspect the specific file that failed. Nomic will ask for your confirmation before reviewing customer files for troubleshooting.
When file review is needed, Support will explain the issue being diagnosed. To give access, open the file or folder's Permissions dialog, type the first few letters of Nomic Support in the search, and select it. Nomic Support can only be given view access. To revoke it later, set Nomic Support to No access in the same dialog. Access grants and revocations are recorded in the audit log, and the file is used only to diagnose that issue under Nomic's data handling controls. For step-by-step instructions, including files from connected systems, see Share a file with Nomic Support.