Troubleshoot workflow save and builder issues
The workflow builder is the most-edited surface in Nomic, so it gets the most reports. Most issues resolve with a short reset; a few need our attention.
"My changes didn't save"
- Don't close the tab yet. Copy any new instructions to a scratch file as a backup.
- Hard-refresh the page (Cmd+Shift+R / Ctrl+Shift+R). If the builder loads with your changes, great — re-save to lock them in.
- Check connectivity. A dropped connection can cause the save spinner to hang. If you're on a VPN or restricted network, try a different network briefly to confirm.
- Open the workflow's version history (top-right of the builder). If your last edit appears there with a timestamp, it saved — the editor just didn't refresh.
If none of the above show your changes, file a bug with the workflow name and the time you tried to save.
Prompts or context disappeared mid-edit
This is almost always a stale editor caused by another tab editing the same workflow.
- Close any other tabs with the same workflow open.
- Refresh, then re-add the missing prompt or context.
- Re-save.
If you removed a context file but it still shows up on runs, hard-refresh and re-save — the run cache is invalidated on save.
"Builder is unresponsive"
- Reload the page once.
- Try in an Incognito / private window to rule out a stale extension or session.
- Try a different browser (we test most heavily on Chrome and Edge).
If the builder loads but interactions don't register, capture a short screen recording before reloading — that's the most useful thing for our engineers to debug from.
When to escalate
Send Nomic Support:
- The workflow name and URL.
- Approximate time (with timezone) you tried to save.
- Browser + OS.
- Screenshot or screen recording of the broken state.